To add users, remove users, change roles, and manage access to Infogram teams, use the Organization page or the team settings page.
How can I remove a user from my Infogram team?
You can remove a user from the team on the Team settings page or on the Organization page. To free up a user seat, you need to remove them from the organization. Only team admins and organization admins can remove users.
To remove a user from all teams and free up their seat:
- Go to People (choose one):
- From Team settings: Open the dashboard dropdown (top left) → select the team library → open the Team tab (top of page) → select People (left sidebar)
- From Organization: Open the dashboard dropdown (top left) → select Organization → select People (left sidebar)
- Click Manage next to the user’s name.
- Click Remove from the organization.
- Confirm to remove the user from all teams.
To remove a user from one team but keep them in others (Enterprise accounts):
- Go to People (choose one):
- From Team settings: Open the dashboard dropdown (top left) → select the team library → open the Team tab (top of page) → select People (left sidebar)
- From Organization: Open the dashboard dropdown (top left) → select Organization → select People (left sidebar)
- Click Manage button next to the user’s name
- Open the dropdown menu next to the team you want to remove the user from
- At the bottom, click Remove from the team
How can I add people to my Infogram team?
To add new people:
- Go to People (choose one):
- From Team settings: Open the dashboard dropdown (top left) → select the team library → open the Team tab (top of page) → select People (left sidebar)
- From Organization: Open the dashboard dropdown (top left) → select Organization → select People (left sidebar)
- Click the Invite people button
- Enter the user’s email address
- Select a role (Viewer, Contributor, Publisher, or Team admin), then click Send invitation. A link will be sent to the user’s email.
To add people already in your organization (Enterprise):
- Expand the dropdown menu in the main dashboard and select Organization
- Select People on the left sidebar
- Click Manage next to their name, then select the team in the Add to team dropdown
FAQs
If I remove a user from my Infogram team, what happens to their projects?
When a user is removed from the team, projects they’ve created in the team library remain accessible to other team members. Projects in the user’s private library will remain in the single-licence account’s library.
I removed a user from my team, but it still says that all user seats are taken.
To free up a user seat, you need to remove them from the organization, not just from the team. To remove the user from the organization (and all teams), go to Team → People or Organization → People, click Manage next to the user’s name, and then click Remove from the organization, and then confirm.
You can see the number of user seats taken on the Organization page. Here you can also purchase more seats (on the Team plan) by clicking the Add seats button.
How many users am I currently paying for, and how many seats do I have left on my team?
You can see the total number of user seats purchased and currently taken at the top of the Organization page. Expand the dropdown menu in the upper-left and select Organization. Here you can also purchase more seats (on the Team plan) by clicking the Add seats button. To purchase more seats on the Enterprise plan, contact your account manager or support.
How can I see which users have access to which teams?
If you are an Organization admin, you can see all people in your organization and which teams they are on on the Organization → People page. Expand the dropdown menu in the upper-left and select Organization, then select People on the left.
How can I change the user role?
If you are a team admin or organization admin, you can change another user’s role on the People page. Click the Team tab at the top of the library or expand the dropdown menu and select Organization. Then select People on the left, and click Manage next to the user’s name. Use the dropdowns for each team to assign a different role.
If you are the Organization admin, here you can also promote/demote another user to/from the Organization admin role. Use the Make organization admin or Demote from organization admin buttons.
People who are not Organization admins themselves cannot change an Organization admin’s role.
How can I delete a team?
To delete a team, please contact Infogram Support or your account manager.
How can I see who on my team has been actively using Infogram?
If you are a team admin or organization admin, you can see all your team members' activities on the Activity Log page. Expand the dropdown menu in the upper-left and select Organization, then select Activity Log on the left.